Alerts & Announcements
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OCT 31, 2026 AT 12:00 AM GMT-0400
Alerts & Announcements
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OCT 31, 2026 AT 12:00 AM GMT-0400
Frequently Asked Questions
Across cargo, passenger charter, and complex global logistics, the questions we hear tend to be as varied as the missions themselves. Here are the ones that come up most.
Eyebrow Label
Uncompromising Integrity, Passion for Excellence, Continuous Improvement, Full-Spectrum Customer Focus, Responsibility
In the Americas: Orlando, FL is the corporate headquarters for National, Europe: NAL office in Frankfurt, Germany Africa, Middle East: NaL Cargo office is DXB, and Asia, Hong Kong, Tokyo, Shanghai, Kuala Lumpur, Hanoi
150+
650+
Please fill out the credit form completely and fax it back to National Air Cargo at 716-677-2657 or toll free 1-877-705-3689.
Payment is due upon receipt of our invoice.
National Air Cargo
Accounting Department
350 Windward Drive
Orchard Park, NY 14127
Please provide our House Air Way Bill number or the airline’s Master Air Way Bill number on the invoice.
To request a copy of your invoice, please contact our billing office at 716-631-0011.
Depending on the role, you may be contacted for a virtual interview or in-person interview
Yes, you can apply for multiple positions but cannot apply more than once for the same role
Click on the position link, which will re-direct you to our application
We aim to set the standard of excellence in industry by providing unparalleled care for cargo and passengers. To consistently deliver relentless services, superlative solutions, and supreme agility with expediting speed. To add first-class value to every transaction that ultimately exalts total customer experience, anywhere in the world, any time of the day
Google, Chrome, Microsoft Edge
National Air Cargo offers global logistics solutions including air freight, ocean freight, time-critical shipping, air charter, ground transportation, and project cargo management. We design customized transportation solutions to move cargo safely, efficiently, and on time.
We handle a wide range of cargo including aerospace components, defense equipment, industrial machinery, energy infrastructure, high-value, oversized, and dangerous goods (with proper documentation and compliance).
Yes. Air charter is ideal for urgent, oversized, or time-critical shipments, or when commercial flights aren’t available. We offer full and part-charter solutions to meet tight deadlines or special cargo requirements.
Yes. We specialize in oversized, out-of-gauge, heavy-lift, and project cargo, including multi-modal transport and specialized equipment. We plan and execute complex shipments from origin to final delivery.
Transit time depends on urgency, size, and routing. We regularly arrange next-flight-out options and dedicated charters for same-day or next-day delivery while ensuring safe handling and compliance.
For first time customers, shipments can often be arranged within hours for standard or urgent freight. For established customers we can activate a solution instantaneously. For complex or charter shipments, we coordinate aircraft, permits, and routing to meet your timeline.
Telephone
Mail
Customer Service
National Air Cargo, Inc
5955 T.G. Lee Blvd., Suite 500
Orlando, FL 32822
Shipments requested overnight are delivered the next business day. For example: A Friday Overnight will be delivered Monday, not Saturday. Special arrangements can be made for Saturday/Sunday and holiday deliveries by contacting a Customer Operations Specialist at 1-800-635-0022.
A Government Bill of Lading (GBL) and Commercial Bill of Lading (CBL) are forms for government shipments utilized to facilitate billing.
National Air Cargo is a certified U.S. bank Carrier for PowerTrack, an internet-based freight billing and payment system mandated by the Department of Defense. Government customers interested in National Air Cargo shipments processed via PowerTrack should call an account representative at 1-800-635-0022.
You can pay by credit card (VISA, MasterCard or American Express). Please note that the military has asked all shippers to migrate from the Government Bill of Lading (GBL) to PowerTrack.
Contact the accounting department at 716-631-0011. Please ensure you have you DODAC, GBLOC and your buyer name, as it appears in PowerTrack, plus the type of invoicing that you utilize (shipper, carrier or matching).
We require the proper customs documents, a point of contact, phone number, and broker information. Broker information is not required for government shipments.
An SED is required on shipments leaving the United States that are valued over $2,500 US.
Due to new regulations, we are unable to ship pets, personal, or household items. In these cases, contacting a moving company would better suit your needs.
Yes
For more information, click the link below.